Queueing and Civilization

In a very competitive environment like Singapore, queueing is a custom, rather than a guarantee. As a part of the society, I also have to bear with this custom. Queueing for trains, tickets, dining, groceries, taxis and even for newspapers.

Sometimes, the time spent for queueing is even longer than the time for acquiring the actual goods and services.

A correspondent sent a letter to TODAY newspaper sharing her experience of queueing for the newspaper at Toa Payoh MRT station. She observed that the people behaved so ungraciously and inconsiderate to others when they queued up.

I was also once queueing for newspaper in the station. I came early in the morning around 7.a.m. before the TODAY's newspaper distributor came. The queue was already long when I arrived. Luckily, I still got the paper for that day. The distribution of the papers lasted less than 15 minutes and so did the queue.


Instead of coming to the station early in the morning without a guarantee to get a newspaper, now I go to the TODAY's website and read the paper online. The paper is already published online at 6.a.m. There is no need for me to rush and waste my time in queue without any guarantee to get the paper. By reading the paper online, I can also know the news, special offers and events earlier than the people who queue.

I wonder if those people queueing at the stations know about the possibilities of reading Today online. It would have saved them a lot of time and energy.

In the Singapore information society, the telecommunication infrastructure is good. The cost of having an Internet connection is quite low. However, the gap of Internet literacy is still wide. In addition, the custom of reading is also difficult to be changed. Reading a newspaper on "paper" is still preferable than reading the electronic version.

People in Singapore still prefer to queue for newspaper rather than accessing it from the Internet. After all, queueing is a part of Singapore civilization. Yet, I am still waiting for the time when TODAY is available on my mobile phone.

A closer look at Finnish information society

Introduction
In the last few years, Finland has been awarded with a numerous prizes of excellence, such as “the most competitive economy”,“the least corrupt country”, “the home base of the most successful mobile phone company”,“the best readers of the world”,“the best students in maths in Europe” (Markkula, 2005). In addition to that, I personally watched the marketing campaign movie at the Foreign Ministry during the visit at their office on the 10th March 2006, which highlights Finland's best areas in Information Communication Technology (ICT), Economy, Research and Education. In this essay, I will describe some of my thoughts about Finland as an information society.

Finland as an information Society
The penetration of technologies, such as mobile phones and Internet, has ranked high in Finland. According to the statistics in December 2004, almost 94% of the households have broadband connection and 30% of them are in use. Among the Internet users within EU, Finns are among the active ones. 61% of 15-74 age group had their own email addresses and 63% of them use their email daily (Nurmela, 2004). People get access to PCs and Internet either from home, workplaces or public access point. Mobile phone subscribers in Finland reach to 87 per 100 inhabitants in Finland at the end of 2002 and by November 2003, 92% of those aged 15-74 had a personal mobile phones and 74% of the population send the text messages weekly (Tuoma, 2004).

Over the last decades, Finland, the seventh largest country with 5.2 million people, has developed from a traditional society into an information society. As the information society, Information Communication Technology (ICT) has played a significant role in improving productivity and changing the way of life of Finns in the terms of production, work, education, distribution channels and habit. Citizens are required to have a high level of ICT literacy and the ability to use and interact with different ICT systems and devices (Fagernäs 2005).

Bank sector is an example how ICT is used in the Finnish public sector. People do not need to queue to pay the bills as most of the bank transaction can be done on-line, for example: Nordea Bank. Even at the Nordea Bank office, it is common that customers are provided with PCs connected to the Internet so they can conduct self-service transaction on the spot.

Not only bank sector, but almost all organizations in Finland have their websites. The websites provide any kind of information and sometimes also online services. In most of Finnish universities, for instance, one can register for a course, take an on-line course, have an on-line learning environment, send inquiry on-line and get their academic credits. In the public library, such as Helsinki Public Library, the citizen can search for a book, read electronic books and journal, borrow and renew books.

ICT has also played a significant role in Finnish education. Instead of being used as an office administrative tool, during my field study at Laajasalo and Arabia comprehensive schools, I observed that the computer and Internet have become a part of everyday learning tools in assisting teachers and students in their educational activities.

The extensive interaction with ICT has formed a unique way of thinking in the Finnish society. The Finnish people is more comfortable to communicate by e-mail regardless their social status. Based on my observation and experience living and having social interactions in several countries in Europe and Asia, the e-mail communication in Finland mostly has the same power as any other ways of communication. Finnish people are usually good in e-mail communication. Furthermore, the ICT literacy of Finnish people is quite high, in a sense, that they face no significant difficulties in accessing and using on-line services or other public services.

ICT has also changed the role of tasks in several some work areas such as customer service. The role of customer service officers in some industries has mainly changed from answering customers' enquiries into the responsibility to guide customers accessing information available on a website.

ICT has also played an important role in empowering the citizens to participate actively in media. A weblog, a web-based publication media, is getting popular in Finland. Individuals and organizations in Finland start to use blogs to publish and share digital information. Many university lecturers, for instance at the Media Lab and ePedagogy department of the University of Art and Design, start to use blog as a media of communication among the students and teachers. Helsingin Sanomat, the biggest newspaper organization in Finland, has now several blog sections. The blog sections can give some opportunities for their readers to comment on their editorials. Blog has opened an opportunity for the society to express their thought publicly.

Beside the computer and Internet, mobile technology also plays an important role in the Finnish information society. Finland is the home of Nokia, one of the biggest and most successful mobile phone company. People from different age groups in Finland use the mobile technology extensively.

They use mobile telephone to carry on various activities from personal communication, entertainment as well as public service usages. Mobile phone is more than a “call and messaging” device, especially for young generation. The multimedia phones have opened up the possibility to use mobile phones as a camera, a video, a music player, etc. There have been many mobile ICT games, applications and services developed using mobile technology.

Helsinki City Transport is a concrete example where mobile technology is being used in daily public services to cater for ticket purchasing services. Using mobile phones, the passengers can buy a bus ticket shortly before getting into the bus. They can simply dial a certain number and receive an SMS containing an electronic code that they can show to the bus driver within a certain period of time as their bus ticket.

Another example is the use of mobile services for laundry payment. At HOAS apartments, the public laundry services use telecommunication services to carry on their activities. The laundry services are automatically charged to mobile phone billing to ease the laundry payment, after dialing a certain phone number and activating a laundry machine.

In summary, ICT has become a significant part of the Finns' way of life. As with any technology, there should be any positive and negative impacts. During my limited observation, I can only reflect some positive impacts of the ICT on the Finnish society. However, a further reflection is still needed to assess the negative impacts of ICT. The readiness of the Finnish society in responding to the challenges resulted from the current use of ICT will determine whether ICT could become a part of the long-term way of life for Finns.

References

• Data from Juha Nurmela, Statistics Finland, March 2004.


• Markkula, Markku. (2005). How to Get on the Top of PISA Tower...and other enigmas of lifelong learning in engineering education in ICT Cluster Finland Review 2005.


• Fagernäs, Leif. (2005). ICT–Essential Tool for the Future in ICT Cluster Finland Review 2005.


• Tuomi, Ilka. (2004). Broadband Status. http://www.meaningprocessing.com/personalPages/
  tuomi/
  articles/FinlandBB.pdf. Accessed 15th May 2006.

Cybrary

During the International Conference in Multicultural Learning and Media Literacy in the Modern World, Keiso Katsura presented his work on Cybrary entitled “Creating the opening days and hours display systems for multiple cultural facilities.” In his project, he is exploring a mobile application using Perl/CGI script programming to give real-time information about library in the worlds (the opening and closing hours, the websites, the calendars and events).

This application uses color image files and text that can be changed by date, hour and minute. He said that he was preparing to build applications for both PC and mobile version soon. His Cybrary service is currently only available in Japan.

He explained that he was currently updating all data manually and by himself. Considering large amount of data about the libraries in the world that available and necessity to update it on daily basis, he needs an automatic instead of manual system. With only a manual system, he would not be able to accomplish his design goal, which is to provide up-to-date information about libraries and cultural facilities in different regions and countries.

From game to learning

I recently attended an interesting workshop on Cambrian Game. The game allows players to submit their own leaf in form of pictures, images, music/sounds, movies, commentaries to a virtual tree using their mobile devices or PC. The players can link a new leaf to any inspiring leaf. A leaf can trigger some leaves which will grow the tree explosively.

Playing Cambrian game has a lot of similarities with blogging. The game encourages individual to share their personal thoughts, memories and favorites in public spaces, in particular using their mobile devices.

The game has a lot of potentials in supporting educational process. Some learning activities that can potentially be developed further using this game include “mind mapping”, “idea generation” and “data gathering/collection” activities.